Previous incidents

August 2024
No incidents reported
July 2024
Jul 31, 2024
1 incident

Platform slowness

Degraded

Resolved Jul 31, 2024 at 8:25am UTC

We are pleased to inform you that the infrastructure issue has been resolved, and the platform and analysis pipeline are now running normally. Thank you for your patience and understanding during this time.

1 previous update

Jul 22, 2024
1 incident

Elevated errors in paragraph AI generation

Degraded

Resolved Jul 22, 2024 at 11:50am UTC

Everything is back to normal

1 previous update

Jul 11, 2024
1 incident

Platform slowness

Degraded

Resolved Jul 11, 2024 at 5:51pm UTC

Everything is back to normal

5 previous updates

Jul 10, 2024
2 incidents

Platform slowness

Degraded

Resolved Jul 10, 2024 at 4:00pm UTC

We are pleased to inform you that the platform slowness issue has been resolved. Our team identified and addressed the root cause, and the platform is now operating at normal speed. We apologize for any inconvenience this may have caused and thank you for your patience. If you continue to experience any issues, please reach out to our support team. Thank you for your understanding and continued support.

1 previous update

Analysis execution issue

Degraded

Resolved Jul 10, 2024 at 6:53am UTC

Everything is back to normal

1 previous update

Jul 08, 2024
1 incident

Analysis execution issue

Degraded

Resolved Jul 8, 2024 at 2:00pm UTC

Everything is back to normal

1 previous update

Jul 04, 2024
1 incident

Analysis execution issue

Degraded

Resolved Jul 4, 2024 at 7:12pm UTC

We are pleased to inform you that a fix has been implemented to resolve the issue affecting the "Topics" recommendation feature, which was disrupting the generation of analyses on our platform.

Our technical team has thoroughly tested the solution, and the system is now functioning normally. We appreciate your patience and understanding during this time.

Thank you for your continued support.

Best regards,
The Semji Team

1 previous update