Previous incidents

July 2024
Jul 22, 2024
1 incident

Elevated errors in paragraph AI generation

Degraded

Resolved Jul 22 at 01:50pm CEST

Everything is back to normal

1 previous update

Jul 11, 2024
1 incident

Platform slowness

Degraded

Resolved Jul 11 at 07:51pm CEST

Everything is back to normal

5 previous updates

Jul 10, 2024
2 incidents

Platform slowness

Degraded

Resolved Jul 10 at 06:00pm CEST

We are pleased to inform you that the platform slowness issue has been resolved. Our team identified and addressed the root cause, and the platform is now operating at normal speed. We apologize for any inconvenience this may have caused and thank you for your patience. If you continue to experience any issues, please reach out to our support team. Thank you for your understanding and continued support.

1 previous update

Analysis execution issue

Degraded

Resolved Jul 10 at 08:53am CEST

Everything is back to normal

1 previous update

Jul 08, 2024
1 incident

Analysis execution issue

Degraded

Resolved Jul 08 at 04:00pm CEST

Everything is back to normal

1 previous update

Jul 04, 2024
1 incident

Analysis execution issue

Degraded

Resolved Jul 04 at 09:12pm CEST

We are pleased to inform you that a fix has been implemented to resolve the issue affecting the "Topics" recommendation feature, which was disrupting the generation of analyses on our platform.

Our technical team has thoroughly tested the solution, and the system is now functioning normally. We appreciate your patience and understanding during this time.

Thank you for your continued support.

Best regards,
The Semji Team

1 previous update

June 2024
Jun 20, 2024
1 incident

Platform slowness

Degraded

Resolved Jun 20 at 10:15am CEST

We are pleased to inform you that the platform slowness issue has been resolved. Our team identified and addressed the root cause, and the platform is now operating at normal speed. We apologize for any inconvenience this may have caused and thank you for your patience. If you continue to experience any issues, please reach out to our support team. Thank you for your understanding and continued support.

1 previous update

Jun 19, 2024
1 incident

API Issues with Third-Party Provider

Degraded

Resolved Jun 19 at 06:19pm CEST

We are pleased to inform you that the issues with our API calls to the third-party provider have been resolved. All functionalities, including our analysis tools and content idea searches, are now operating normally.

We appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to contact our support team.

Thank you for your continued trust in Semji.

Best regards,
The Semji Team

2 previous updates

May 2024
May 23, 2024
1 incident

Elevated errors in paragraph AI generation

Degraded

Resolved May 23 at 04:40pm CEST

We are pleased to inform you that the recent service disruption has been resolved. The issue was caused by a significant outage with our technical partner, Bing, which affected our ability to retrieve essential data for our AI-powered paragraph generation feature. We are happy to report that Bing has resolved the outage, and our services are now fully operational.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. Should...

1 previous update